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Store Policies Ordering Online Ordering Online with us is safe and secure! We employ the latest encryption technologies to make sure that your credit card information and personal information is kept safe and secure. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address below: Martin Universal Design, Inc. Shipping and Delivery Information Martin Universal Design ships items ordered through our website strictly to addresses located within the 48 continental United States. An account cannot be created, and orders cannot be placed through our website, if you reside outside of the 48 continental US States. If you wish to have an order shipped to an international address, or an address that is located within the states of Alaska or Hawaii, please contact us via telephone to place your order by calling our toll-free customer service line at: 313.895.0700 (A custom shipping price will be quoted at the time the telephone order is placed.) Shipping charges for online orders are calculated on a flat rate, based upon the total order amount. Refer to the table below for more information:
Return / Refund Policy Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing. Prices Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. Complaints If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively. |
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